FAQ
HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP OUT?
It will take about 1-2 days to get your order shipped and processed,
I've accidentally put the wrong information when checking out what do I do?
While we cannot guarantee anything for sure.
Please email us at eb@kkuljaem.com ASAP to get that updated before shipping.
Once the item is shipped it is out of our hands.
When are your pickup days/hours?
Hours are from 10am - 5pm
Any day of the week
Can I request items?
Yes! if there is enough demand we will add it to our collection! Email us at eb@kkuljaem.com
How do I know that my order is ready for pickup?
You will receive a notification via email and text to let you know ss well as instructions to get in.
Returns/Refunds
We will only be honoring refunds/returns/exchanges for defective items
if your product is defective or damaged please let us know ASAP at eb@kkuljaem.com so we can find the best solution for you.
Where do you ship to?
As of now we only ship to the US. We will be working to branch out but please bear with us for now!